Enterprise mobility describes the trend of a greater number of employees working outside the office and using mobile devices and cloud services to perform business tasks. With the rise of smartphones and tablets a few years ago, the workforce began to shift toward mobility. Mobile applications and social media, especially those connected with cloud computing and offering mobile collaboration features, also contributed to the emergence of enterprise mobility.
Enterprise mobility is particularly prominent among companies that rely on field operations and field services to service end consumers, as well as in field sales operations. But increasingly, mobility is becoming the norm among companies which historically relied on the traditional central office model.
Challenges Associated with Enterprise Mobility
A Gartner study shows that the innovation rate in mobile devices, social software, and cloud computing accelerates faster than the enterprise adaptation rate, so IT organizations that do not adapt to enterprise mobility lose their relevance. The study also finds that enterprises often struggle with mobile governance, or the management of the people, policy, and process issues. Because enterprises organize their people into silos to improve efficiency, it becomes difficult for those enterprises to solve mobility challenges because the solutions often span several operational domains.
The rise of enterprise mobility also saw the rise of bring your own device (BYOD) policies. These policies posed a slew of new challenges for IT, as brand new security issues began to occur. If they are to succeed, BYOD policies must include input from users, business units, human resources, legal, support personnel, application developers, and the networking team. Companies must realize that they cannot focus on a single issue to solve enterprise mobility challenges; rather, they need to bring all stakeholders into the fold to create truly productive and effective enterprise mobility.